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FAQs

 

Welcome to the Vidi Life FAQ page! If you don't see any answers to your questions, fill out the contact form below, and we will be happy to get them answered for you!

 

Why collapsible water bottles?

- They are the simplest solution to hydration in a busy lifestyle. It doesn't take up space, making it really easy to carry around. 

- Some research also suggests that silicone bottles such as ours are healthier and more sustainable than plastic water bottles(and yes, even BPA free ones). 

 

How do I wash my collapsible water bottle?

-Our bottle is dishwasher friendly, so you can wash your bottle with ease along with your other beloved cups, bottles, and dishes! 

 

-If you hand wash your bottle, be sure to use hot water, and make sure to squeeze the outside of the bottle in the crevices to break up any thick particles of drinks such as smoothies and shakes. 

 

-The rubber seals in the cap of the bottle are safely removable if you need to perform a deep clean of your bottle for any reason. 

 

How do I become a brand ambassador?

-Reach out to us via email or Instagram DM, and we will be happy to assist you!

 

What if my bottle leaks?

-If a seal comes loose on either the spout or body of the bottle, you can simply insert the seal into the inner crevice of the cap so that it sits flush. This is the most common reason for any leaks your bottle may have. 

-If this does not solve the problem, be sure to contact us with the form below and we will get back to you as soon as possible!

 

How long do your products take to arrive?

- In most cases, less than a week. Delays do occur though. That's why we provide a tracking number to ensure that you are updated on your order every step of the way. 

 

What is next for Vidi Life?

-Top secret. All we can say is that they will be big BIG things.